I picked up blogging again last week when I wrote
that the acronym SaaS does not ring many bells yet with decision
makers. Maybe ASP does, but that is something many decision makers do
not want to get involved with as that is so 90's.
Still there are
many people that think that SaaS is the same as ASP. Take this
definition for instance which I found on the web site of the Dutch research firm that concluded that SaaS is not known by many decision makers:
"SaaS
(Software as a Service) is software provided as a hosted service which
is accessed over the Internet, and which is billed through a
subscription structure. This is also called ASP(Application Service
Providing)."
Let me explain why I think this makes no sense. To
start with, the delivery model is completely different: with ASP, you
pay a monthly fee for a fixed period (sometimes even for the duration of
3 to 5 years), while with SaaS you only pay for the usage ("pay as you
go"). This may sound trivial, but it has consequences for the customer
orientation of the provider: because a subscriber is not tied to a fixed
(maybe long) period arranged by a contract, which is the case with ASP,
it is easier to make the switch to another provider. This implies that
the SaaS provider must do more for client retention, hence deliver great
customer service.
The architecture of products is usually also very
much different between an ASP and a SaaS provider, mainly because SaaS
products have been developed from scratch to be used over the Internet
(take Salesforce.com as an example). The ASP versions of products have
usually been "web-enabled", but still have a typical client-server
architecture. In the past, the ASP model therefore never fully delivered
what it promised, because of the lack of bandwidth, or because of a
performance degrade resulting from the web-enablement of the
application.
In short: both the delivery model and the
architecture of SaaS and ASP are different: SaaS solutions are generally
speaking better prepared (optimized) for usage over the Internet, and
its delivery model is more flexible than the ASP delivery model. So, we
are dealing with different animals (that live in the same Zoo though,
named Outsourcing). The key advantages of SaaS over ASP make that I
believe that SaaS will succeed, as these are exactly the reasons why ASP
did not succeed.
Wednesday, October 10, 2007
Why SaaS will make and why ASP didn't
Labels:
ASP,
comparison,
outsourcing,
SaaS,
SaaS+vs+ASP,
Software-As-A-Service
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